Policy Changes

Apr 15, 2024

Please read regarding important clinic updates!

Effective April 15th, medication refills on all prescriptions will require a minimum of 24 hours to be filled. We will no longer provide same day refills of medications, unless under special circumstances. For our weekend hours, all prescriptions called in on Saturday, will be available to pick up at the start of the following week. This will allow our staff enough time to fill all medications, especially during the busy weekdays.

As a reminder our policy for those who miss or cancel an appointment less than 24 hours in advance, will incur a “No call/No Show” fee of $50 charged to the account. This will need to be paid prior to scheduling a future appointment. We understand unforeseen situations can arise, and if that happens please reach out to the clinic so we can accommodate special circumstances.

We are continuously working to improve our clinic work flow, in order to be able to provide our service in a timely manner. As always, if you have any questions or concerns please feel free to contact us via phone or text. We are also available by email at ecvets@gmail.com. Thank you all for your cooperation.


Loading Conversation